Join our Salon Smart community for a day of FREE virtual sessions to boost business, creativity and wellbeing
AGENDA
Scroll down to meet our speakers
10:00
WELCOME
An introduction to The Salon Smart Summit from event host Kelsey Dring, Digital & social media manager, Creative HEAD
10:05-12:55
RUNNING YOUR BUSINESS ONLINE
Sort out your salon software partner in one scintillating swoop. One morning. Five Brands. Five USPs. Learn about the system that will change your [work] life. Hear from each brand and have your questions answered in The Salon Smart Summit chat rooms
10:05-10:25
Five proven ways to grow your salon and beat the recession
Nina Giglio, Head of marketing, Fresha
10:25-10:45
Treatwell Pro – so much more than a marketplace
Miranda Mathews, Managing director, Treatwell
10:45-11:05
Elevate your customer experience with digital excellence
Luke Doolin, Country manager, UKI/UAE, Phorest
11:05-11.15
BREAK
11:15-11:35
The ‘Secret’ formula to a profitable salon
Robert Smith, Co-founder, Slick
11:35-11:55
How to tackle no-shows, last-minute cancellations and elevate your online presence
Sally Conchie, Account Executive, Timely
11:55-12:55
BRAND HOSTED CHAT ROOMS
Over the next hour, delve deeper with this morning’s speakers and experts in these informal sessions held in separate brand-hosted chat rooms – ask questions, learn more and swap contact details. Once you have finished grab some lunch, ready for the next sessions.
12:55-14:00
LESSONS IN CREATIVITY
Welcome to Lessons in Creativity, back-to-back blasts of creative inspiration and business advice get you thinking
12:55-13:00
Welcome back from host Kelsey Dring
Watch the film that crowned Quentin Taillepied from Stag in Edinburgh ‘The Visionary’ at this year’s Creative HEAD It List Awards
13:00-13:10
Ben Lifton, Content Kweens: Unlock your creativity on your socials with Content Kweens
13:10-13:20
Steve Rowbottom, Westrow for Revlon Professional: How to cultivate the perfect marriage of business and creativity for a long-lasting love affair with hair
13:20-13:30
JC Aucamp, founder Salon Sustainability: Why switching to sustainability in your salon is a cost you can’t ignore
13:30-13:40
Grace Dalgleish, Grace Dalgleish Education: How to find the creative in commercial colouring
13:40-14:00
Darren Fowler, fowler35 for L’Oréal Professionnel Paris: How to find your purpose in your business
14:00-14:10
BREAK
14:10-15:25
CARE & WELLBEING IN THE WORKPLACE
Care and wellbeing in the workplace is more important than ever. How can we make this an integral part of our business ethos so we can foster loyalty and a truly happy and fulfilled team? Our experts will show us! There will be a Q&A session at the end so you can ask your questions.
Panel Discussion hosted by Kelsey Dring, Creative HEAD Digital & Social Media Manager with Louis Byrne (International stylist and founder of I can, I am, I will); Joe Hemmings (Bloggs Salons, Bristol); Jo Dyer (YOKE the Salon, Plymouth); Claire Jones (Self Love Salon, Merseyside), and Paul Hession (Hession Hairdressing, Dublin)
15:25-15:30
Event Close
Thanks for attending!
SPEAKERS
Meet the people set to deliver bucket loads of advice, inspiration, and fresh thinking, at Salon Smart Summit
Nina Giglio, Fresha | RUNNING YOUR BUSINESS ONLINE
With a background in branding, content and trends, Nina leads the Brand, Content and Localisation teams at Fresha. With over 8 years' experience in marketing and visual design roles, Nina's expertise in consumer behaviour and insights translates into engaging storytelling and strategic positioning for leading global businesses. Before joining Fresha, she has worked at WGSN, the world's leading trend forecaster, Vice Media, design studios and advertising agencies.
Luke Doolin, Phorest Salon Software | RUNNING YOUR BUSINESS ONLINE
Luke Doolin’s background is in helping salons grow their business through online tools and heads up Phorest Salon Software in the UK , Ireland and UAE
Robert Smith, Slick | RUNNING YOUR BUSINESS ONLINE
Having spent many years working in the hair industry at L’Oréal Professionnel Paris, Robert experienced what it was like to run a salon. He co-founded Slick in 2018 with a vision of helping UK salon owners take control of their business and to offer them the very best digital tools and education to grow.
Sally Conchie, Timely | RUNNING YOUR BUSINESS ONLINE
Sally has worked in the salon tech industry for just over 5 years now. She’s a Timely expert and is passionate about helping salon owners overcome their day-to-day problems, and ensuring they, their staff and clients are getting the best experience possible.
Miranda Mathews, Treatwell | RUNNING YOUR BUSINESS ONLINE
Miranda is the MD of Treatwell for the UK & Ireland, she has spent the last decade leading various technology organisations through inception to scaling globally. She has specialised in Sales, Market Expansion, Operations, and various Leadership roles. Her passions lie in mentoring young women and supporting small businesses, these factors coupled with her love for hair & beauty made her the perfect fit for Treatwell.
Grace Dalgleish | LESSONS IN CREATIVITY
Editorial colourist and Creative HEAD’s Most Wanted Colour Expert 2022 (and the Creative HEAD It List ‘It Girl’ and ‘Visionary’ in 2018), Grace Dalgleish was born into a family of eight Hairdressers. She’s known for her edgy experimentations, she loves to work on new trends and developing interesting colour formations and ideas using a unique approach. She has taught courses across Asia and Europe and been featured in multiple leading magazines such as Hunger, 10 Magazine, Creative HEAD and In Fringe. Grace shares her passion for colour through Grace Dalgleish Education.
JC Aucamp, Salon Sustainability | LESSONS IN CREATIVITY
Founder of Salon Sustainability, salon-owner and award-winning colourist JC Aucamp will be sharing the changes salons can make to become more sustainable spaces. As well as showcasing some of the innovative and creative ways Salon Sustainability is taking steps towards a greener future, JC will offer his practical tips on how we can all play our part in creating a more planet-friendly hair industry.
Steve Rowbottom, from Westrow for Revlon Professional | LESSONS IN CREATIVITY
Since establishing the award-winning Westrow hairdressing group in 1987 with Co-Director Marc Westerman, Steve Rowbottom has, as head of creative direction, taken the brand from strength to strength, with the business now boasting nine salons across Yorkshire and a 5,000 sq ft multi-award-winning educational Academy in the heart of Leeds. Responsible for keeping the business at the forefront of technical excellence and with a dedication to discipline, Steve loves re-interpreting classic techniques, is committed to education and pushing the creative boundaries and strives for excellence in all areas.
Ben Lifton | LESSONS IN CREATIVITY
Founder and Director of Content Kweens Ben Lifton is best known in the hair and beauty industry for inspiring and empowering business owners to create engaging social media content which converts followers into loyal paying clients. Alongside being a fully qualified hairdresser and former Marketing Manager at Jamie Oliver Limited, Ben’s background is in branding, design and marketing. Content Kweens launched in 2021, and he has since educated over 2,500+ hair and beauty professionals worldwide, equipping students with the tools and tricks to grow their brands by applying design, content creation and social media marketing initiatives.
Quentin Taillepied | LESSONS IN CREATIVITY
Hailing from a small town called Compiegne in France, Quentin started at a local salon at 14 and was soon entering local competitions and working with up-and-coming photographers. At 20 a move to Edinburgh meant he could fully embrace his individuality, and he found his feet working at Stag. As well as running a full column and training newbies, Quentin loves to play with creativity including drag, drawing, photography, wigs, sculpture, film and shoots. Constantly driven to try new things, his love of nature is a constant inspiration. Quentin was crowned ‘The Visionary’ in Creative HEAD’s It List Awards 2022.
Darren Fowler from fowler35 for L’Oréal Professionnel Paris | LESSONS IN CREATIVITY
Darren Fowler is a multi-award-winning hairdresser, and owner of fowler35, a boutique studio in London’s buzzing Fitzrovia. As a hair designer who encompasses cut, colour and styling, Darren’s varied work sees him managing his successful studio and team, designing hair backstage at London Fashion Week, creating the hair for the characters his celebrity clientele inhabit on film and TV, and prepping his celebrity clients for red-carpet appearances. He’s also a business coach with a passion for helping fellow hairdressers find their purpose to build a brand and business that shares their personal beliefs and values.
Louis Bryne, International Hairstylist | CARE & WELLBEING IN THE WORKPLACE PANELLIST
Louis Byrne is a multi-award-winning international hair stylist and founder of empowerment and motivational movement I can I am and I will (ICIAIW). He has worked on catwalk shows for top fashion brands including Chanel and Balenciaga, editorial shoots for Vogue and Harpers Bazaar and campaigns for Net-a-Porter and Nike. Louis is the personal hair stylist for Emma Willis, Vicky McClure and many more actors, models and musicians. His passion for people’s wellbeing and creating beautiful imagery blended together to create ICIAIW that empowers people to own their identity and completely embrace who and what they are in a positive way.
Joe Hemmings, Bloggs Salons | CARE & WELLBEING IN THE WORKPLACE PANELLIST
Joe is the owner of multi-award-winning Bristol salon group Bloggs. His people before profit philosophy, along with a genuine interest in what makes people tick, a modern employment model including a wellness package and a flexible team structure has seen Joe grow his team and his business. The team are looking after more people than ever and average bill is up, all while they craft a career that works for their lifestyle and family.
Jo Dyer, YOKE The Salon | CARE & WELLBEING IN THE WORKPLACE PANELLIST
With over 18 years in the industry, Jo has a wealth of experience including being a skilled colourist and L’Oréal Colour Specialist, a previous member of the prestigious L'Oréal ID artist team, and part of the L’Oréal Colour Specialist Connective team. She opened YOKE in Plymouth with her husband Steve in 2018 and has built a culture driven by passion and purpose. Wellbeing is central to YOKE’s ethos and environment with both the team and clients being cared for in a supportive and inclusive community
Claire Jones, Self Love Salon | CARE & WELLBEING IN THE WORKPLACE PANELLIST
Claire has over 20 years' experience as a hairdresser and has been a salon-owner for four. Her Self Love Salon is not just a space for cutting, colouring and styling, it’s an oasis of wellbeing that reflects Claire’s mission to encourage inner beauty and incorporate holistic approaches both with her team and clients and the wider industry. She is also passionate about sustainability and in everything she does wants to create beautiful, positive experience for all.
Paul Hession | CARE & WELLBEING IN THE WORKPLACE PANELLIST
Paul Hession is one of the leading figures in Irish hairdressing winning multiple awards both as an individual, and with the team at his family business Hession Hairdressing. With three salons and a team of 60+, Paul works tirelessly to ensure his salons are the place to go for beautiful hair in and around Dublin. He has also worked across fashion, advertising, music and TV. Decades of experience working with, training and managing a team have bought many insights into how to get the best out of people in the workplace, and how to create a strong dynamic people-led business.
