Terms and conditions for the supply of Alfol Ltd products

The contract between us

a. Any contract for purchases made through the website will be with Alfol Ltd, whose registered office is situated at PO Box 289, Hexham NE46 9HJ, company registration number 4013843 (Alfol Ltd).

b. Alfol Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is taken at the point of purchase. Alfol Ltd’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

c. Alfol Ltd are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Withdrawal by you from the contract
It is not possible to withdraw from the contract when you are purchasing tickets to any Alfol Ltd event. No refunds can be given on these tickets.

b. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Alfol Ltd return address at: Alfol Ltd, PO Box 289, Hexham NE46 9HJ at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but Alfol Ltd has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Alfol Ltd at the Alfol Ltd return address at your own cost and risk as soon as possible.

c. Once you have notified Alfol Ltd that you are withdrawing your order, any sum debited to Alfol Ltd from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

Availability of goods you order
If Alfol Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Alfol Ltd from your credit card will be re-credited to your account and Alfol Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Alfol Ltd will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

Please note that the price the goods are offered for tender are as displayed in the Shopping Basket. Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.

Delivery of goods to you

1. Alfol Ltd will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Alfol Ltd at the time you make your order.

2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

3. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.

This is as follows:

a. If the goods Alfol Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Alfol Ltd shall have no liability to you unless you notify Alfol Ltd of the problem, in writing TO OUR ONLINE FORM within 10 working days of the delivery of goods in question.

b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Alfol Ltd shall have no liability to you unless you notify Alfol Ltd in writing at the Alfol Ltd contact address of the problem within 40 days of the date on which the goods were despatched to you.

c. If you notify a problem to Alfol Ltd under this condition, Alfol Ltd’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case Alfol Ltd coupons will be issued to the value of the refund due.

d. Alfol Ltd will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Alfol Ltd under this condition and Alfol Ltd shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Alfol Ltd liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right that is enforceable by any person who is not a party to the contract.

Force Majeure
Alfol Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

If any part of these conditions is unenforceable (including any provision in which Alfol Ltd excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Alfol Ltd operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address: Alfol Ltd Customer Service Manager, PO Box 289, Hexham NE46 9HJ (correspondence only, no returns to this address please).

Governing Law
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement
These terms and conditions, together with the current Alfol Ltd website prices, delivery details and Alfol Ltd contact details, set out the whole of our agreement relating to the supply of the goods to you by Alfol Ltd. These terms and conditions cannot be varied except in writing signed by a director of Alfol Ltd. In particular nothing said by any sales person on behalf of Alfol Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Alfol Ltd. Alfol Ltd shall have no liability for any such representation being untrue or misleading.

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Alfol Ltd shall not be responsible for any detrimental reliance you place on this website or its contents.

Alfol Ltd is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Alfol Ltd makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Alfol Ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither Alfol Ltd nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations, which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Alfol Ltd.

Copyright notice
All design, text, graphics and the selection or arrangement thereof are the copyright of Alfol Ltd, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Alfol Ltd, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Alfol Ltd is strictly prohibited.

In these terms and conditions:-

  • ‘Alfol Ltd’ means the publishing company Alfol Ltd of PO Box 289, Hexham NE46 9HJ, any connected organisation that actually supplies goods ordered by you and any successor to its business;
  • ‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;
  • ‘us’ means Alfol Ltd and you together; and
  • ‘you’ and ‘your’ means the person ordering goods under these terms and conditions.